I occasionally use this blog to rant about poor products or customer service. In fairness, I thought I should rave about good experiences.
When we were in Maine, I bought a deeply discounted leather and green canvas attache case at a L.L. Bean Outlet store in Ellsworth. Now, a few months later, the one of the buckles (pictured above) was lost (my fault).
I contacted customer service asking if I could purchase a replacement – and about a week later a pair of the exact clips arrived in the mail – free of charge!