I’m always thrilled to see good directions with a product. So really, that means I’m hardly ever thrilled. Typically the directions seem to be poorly translated from another language, or vague with poor or no drawings.
That’s why I was excited to see this new format in parts packaging (for a new office chair). Labeling and packing the parts with their corresponding section of the directions, rather than having a big bag of nuts and bolts was a bold new step.
However, the written instructions were not good. There were parts and steps that were not mentioned in the directions and were left unused and there was a part that was needed that was not listed in the directions.