July 22, 2009 – Kudos to L.L. Bean!

I occasionally use this blog to rant about poor products or customer service. In fairness, I thought I should rave about good experiences.

L.L. Bean Buckle

When we were in Maine, I bought a deeply discounted leather and green canvas attache case at a L.L. Bean Outlet store in Ellsworth. Now, a few months later, the one of the buckles (pictured above) was lost (my fault).

I contacted customer service asking if I could purchase a replacement – and about a week later a pair of the exact clips arrived in the mail – free of charge!

one year ago…”Hosting Costa Ricans at High Hopes”